Free PJLA Webinars
PJLA is now offering free webinars on various topics in relation to ISO/IEC 17025:2017 for both testing and calibration laboratories.
These are for all interested parties including: laboratories seeking accreditation, accredited laboratories, assessors and consultants.
Monday, July 25, 2022 – 1:00pm EST
A Look at ISO/IEC 17025:2017 – Section 7.9 “Complaints”
Complaints are magnified in ISO/IEC 17025:2017. Section 7.9 regarding complaints consists of seven separate clauses. This webinar will look at what documented information is required along with what records need to be maintained when a complaint is received. Specific requirements are specified in regards to keeping the complaint informed along with the approval of any corrective action taken as a result of a complaint.
Michael Kramer, PJLA Calibration Program Manager and Lead Assessor