Search
Perry Johnson Laboratory Accreditation, Inc.
Perry Johnson Laboratory Accreditation, Inc.
PJLA Webinars

PJLA Webinars

Call NowFree Quote

Free PJLA Webinars

PJLA FREE WebinarsPJLA offers free webinars on various topics in relation to accreditation. These are for all interested parties including: laboratories seeking accreditation, accredited laboratories, assessors, consultants, etc.

Upcoming Webinars:

Tuesday, July 28, 2026 – 10:00am ET
Beyond Accreditation: Understanding the Cost of Quality in Conformity Assessment Bodies

Does quality really cost money or is poor quality costing your organization far more than you realize?

For many Conformity Assessment Bodies (CABs), discussions about quality often focus on the cost of accreditation, internal audits, proficiency testing, training, equipment calibration, and management system maintenance. While these investments are visible and measurable, they represent only a small portion of the true financial impact of quality. The far greater, and frequently overlooked, expense is the Cost of Poor Quality (COPQ).

This exclusive PJLA webinar examines the Cost of Quality from the unique perspective of testing & calibration laboratories, inspection bodies, certification bodies (systems, products, persons), proficiency testing providers and reference material producers. The webinar explores the real operational, technical, and business challenges faced by Conformity Assessment Bodies.

Participants will learn how quality-related activities influence organizational performance, profitability, customer confidence, regulatory compliance, and accreditation outcomes. Through practical examples the webinar demonstrates how investments in competence, impartiality, technical excellence, and continual improvement reduce operational risk while strengthening long-term business performance.

During this webinar, participants will explore:

  • The difference between the Cost of Quality (COQ) and the Cost of Poor Quality (COPQ).
  • The four components of the Cost of Quality and how they apply specifically to Conformity Assessment Bodies.
  • Hidden costs associated with customer complaints, appeals, report revisions, repeat testing, repeat inspections, incorrect certification decisions, accreditation nonconformities, and technical investigations.
  • How accreditation contributes to reducing organizational risk and improving operational efficiency.
  • Practical methods for measuring quality costs using meaningful performance indicators and executive dashboards.
  • Strategies for transforming quality from a compliance obligation into a competitive business advantage.

Whether you are a Chief Executive Officer, Laboratory Director, Technical Manager, Quality Manager, Inspection Manager, Certification Manager, Accreditation Coordinator, or senior decision-maker, this webinar will provide valuable insights into how effective quality management directly supports sustainable growth, customer confidence, and organizational excellence.

Join PJLA for this thought-provoking session and discover why the most successful Conformity Assessment Bodies do not ask, “How much does quality cost?” Instead, they ask, “How much is poor quality costing our organization?” The answer may become one of your organization’s most powerful opportunities for improvement and long-term success.

Presented By:
Dr. George Anastasopoulos
Technical and International Business Development Manager of PJLA

Access Full Details and Sign Up Here!

 

View Past Webinars • View Past Webinar Slides