In the dynamic world of accreditation, the significance of outstanding customer service cannot be overstated. A stellar example of this is Sean Donnellan, a National Project Manager at Perry Johnson Laboratory Accreditation, Inc. (PJLA).
Accreditation is more than just a procedural checklist; it’s a collaborative journey between the accreditation body and the organization seeking recognition. Sean Donnellan understands this well, bringing a human touch to the often technical and complex process of accreditation.
Darlene Collis, Vice President of Quality at LINDFAST Solutions Group, shares her experience, highlighting the pivotal role Sean played in their accreditation journey. “I wanted to send a quick note to let you know how much we appreciate your National Project Manager, Sean Donnellan. He is a true asset to your organization,” expresses Collis.
LINDFAST Solutions Group recently faced the challenge of choosing an accreditation body (AB) for their lab’s ISO/IEC 17025 accreditation. Despite considering multiple ABs, Sean’s exceptional customer service set PJLA apart. “Sean’s customer service made my decision incredibly easy. Even after we signed our contract to proceed with PJLA, Sean was there anytime myself or our Lab Manager called, and that is a huge deal to us,” Darlene notes.
Exceptional customer service goes beyond individual transactions; it establishes a foundation for long-term partnerships. PJLA’s commitment to providing this level of service contributes to the overall success and reputation of our accreditation body.
In the world of accreditation, PJLA continues to stand out as a beacon of exceptional customer service. Our Program Managers and support staff are the definition of dedication, providing prompt responsiveness and a collaborative approach that make PJLA shine. Through Darlene Collis’s testimonial, we can witness firsthand the profound impact that outstanding customer service can have on an organization’s accreditation journey.